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TMX LAB — Not Made. Refined.
FAQ / Frequently Asked Questions
01
Shipping
Orders are processed within 1–3 business days. Delivery within Malaysia takes 2–5 business days after processing.
Free shipping on orders over RM150. For orders below RM150, standard shipping rates will be shown at checkout.
Yes. A tracking number will be sent to your email once your order has been dispatched.
02
Sizing
All TMX LAB products come in an oversized/relaxed fit. If you usually wear a M in regular tees, a S or M in TMX LAB will fit well. Refer to the size chart on each product page for exact measurements.
Our Cotton Coolbreeze 290GSM has been pre-shrunk. Shrinkage is minimal — under 3% with proper care. Wash in cold water and avoid tumble drying.
03
Returns & Exchanges
Yes, size exchanges can be made within 7 days of receiving your order — provided the item is unworn, in original condition, and tags are still attached. Please contact us before sending it back.
Reach out via Instagram DM @tmxlab with your order number and the size you need. We will respond within 1–2 business days.
No. We do not accept returns on items that have been worn, washed, or damaged through use.
04
Payment
We accept FPX, DuitNow, debit/credit cards, and selected e-wallets. All transactions are secure and encrypted.
Yes. All payments are processed through a gateway using industry-standard SSL encryption. TMX LAB does not store any of your card details.
Still have questions?
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